I purchased 4 wrought iron corbels in aged bronze to be placed at my granite bar-top overhang, necessary for a kitchen remodel. I checked on their status after purchase and used the live chat feature, which worked well. I was given prompt assistance and instruction about where they were in the process and the anticipated delivery date. When they arrived, they were heavy, beautifully colored, and frankly even nicer than I imagined them to be. I am very, very pleased, and I cannot wait to see them installed.