Returns are simple. You may return an item for a refund or credit of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us in new and resalable condition (this means the item has not been used).
Returns are typically processed in 1 week. Return refunds are issued back to the original form of payment. Please note, if you return an item and do not pay for return shipping the return shipping costs we incur will be deducted from your total refund amount.
If your item happens to arrive damaged or defective, we are happy to arrange for a prompt replacement. Click here for more information.
Items must be in new condition, not modified and not used, to qualify for a refund (please do not modify the product in any way). Items returned in used condition will not be refunded. The few exceptions that cannot be returned include:
As stated at the time of your purchase, clearance and items marked as "non-returnable" cannot be returned. However, if you received this item and find there is substantial damage or some other issue like manufacture defect, please get in touch with us. We want to be fair and make this right for you.
Hey it happens, it's not going to work for you and you don't have to let the gift giver know about the return; we are happy to issue store credit equivalent to the merchandise total directly to you! To process a gift return, please email us at firstname.lastname@example.org with the Tracking Number and Shipping Zip Code.
We package all of our brackets well so they arrive on your doorstep safe and sound. If an item does arrive damaged or with parts missing, please notify us within 5 days of receipt. We're happy to send you replacement parts.